Blog

EFFECTIVE NOT-FOR-PROFIT BOARD ENGAGEMENT – THE CEO CHALLENGE

Our management consulting practice includes a significant number of not-for-profit and charitable organizations that vary in size, mandate, composition, and geography; and that have a range of funding sources including government, membership fees, foundations, fee for service offerings and donors. What they all have in common is that they are governed by a voluntary board […]

THE TEN KEYS TO CUSTOMER SATISFACTION FOR SERVICES BUSINESSES

Many companies state that they want to “delight their customers”. This article looks at this lofty goal from the customers’ perspective and the ten attributes listed below are what they say is truly important to them. Our business services clients recognize the value of obtaining their customers’ perspectives as they undertake strategic and business planning […]

MILL CLOSURES: WHAT CAN BE LEARNED FROM OTHERS?

Preserving Options and Opportunities – Avoiding Unintended Consequences As two Nova Scotia communities face major job losses with the potential permanent closure of pulp and paper mills, there are lessons to be learned from the experiences of others who have faced this situation previously. Over the past several years, Halifax Global has worked directly with […]

PLANNING WITH CERTAINTY IN UNCERTAIN TIMES

The Halifax Global team has had a very busy summer talking with our clients’ customers, suppliers, funders and other key stakeholders. It has been a summer of global and regional uncertainty, an environment where there is a tendency to agonize over exchange and future interest rates, the price of energy, the reliability of sales forecasts […]

NEWPAGE SITUATION SIGNALS NEED FOR NEW APPROACH: FOREST SECTOR NEEDS NEW VALUE PROPOSITION

While the impending shut down of the NewPage paper mill in Port Hawksbury will cause significant economic disruption, especially in the Straits area, the situation should be viewed by the Provincial Government as an opportunity to begin promoting transition to a new, sustainable approach to use of Nova Scotia’s forest resources. Some Background and Some […]

THE GLOBAL CRISIS AND US

A month ago, I wrote a blog article entitled “Egypt, Bahrain, the Middle East and Our Businesses”. I could now write an article entitled “Japan, Libya, the World and our Businesses”. However, I think I can safely leave the name of any country or region of the world out of the title for it is […]

UNIVERSITIES – STRATEGIC ASSETS VS. SACRED COWS – DO BOTH DESCRIPTIONS MISS THE MARK?

This post is prompted by a column in the February 24th, 2011 Chronicle-Herald by Peter Halpin, Executive Director of the Atlantic Association of Universities — www.thechronicleherald.ca/Letters/1229890.html — which challenges the perspective of the Halifax Chamber of Commerce on the role of universities in our local and regional economy. While I share some of the AAU’s […]