Our Approach

Strategic, business and operational planning is about choices and decisions that are faced by all types of enterprises, from private sector businesses, to governments and other public sector agencies, to not-for profit and voluntary sector organisations. ‘Customers’ may be viewed as clients, citizens, patients, taxpayers, donors or in other non-commercial terms; but the choices and decisions related to successful and effective strategic direction and planning and meeting their needs still must be made.

In today’s complex world, these choices and decisions must take into account not just the needs of customers and shareholders, but also the needs of ‘key stakeholders’ – the wider community that is engaged in some way with the organisation.

To develop and implement Exceptional Planning that results in Extraordinary Performance, we have learned through experience and research that performance targets can only be achieved when there is significant alignment between Three Spheres of Performance© — Strategy, Operations and People